Call Center Dashboards is an advanced analytics and AI platform for 3CX call centres, turning raw call data into clear, actionable insight. From live floor management and deep analytics to AI-powered call transcription and sentiment analysis, it helps teams quickly understand what's happening, why it's happening, and how to improve service quality, efficiency and outcomes.
Business intelligence, AI call analysis, workflow & data extensions and tailored solutions — with implementation and support from us. Explore the full feature list.
Total, inbound, outbound and internal calls per agent, average handling times, longest talking time and speed of answer — spot your stars and coach the rest.
Call volume by hour and by day heatmaps show exactly when your busy periods hit — so you can staff to demand, not guesswork.
Maintain service level agreements, track abandoned calls and wait times, and watch queue occupancy in real time.
Put a live dashboard on a TV in the office — the whole team sees queues, waiting callers and targets, driving performance without micromanaging.
Create new reports in seconds and filter by date range, agent, queue or call type. Schedule reports to land in a manager's inbox automatically.
Configurable alerts for agent status changes, SLA breaches and queue activity — delivered by email or sound alerts, so your team reacts before customers notice.
Automatically generate transcripts, detect sentiment and highlight the key moments that drive customer interactions — turning raw conversations into insight that improves agent performance and coaching.
Automatically rotate between key dashboards on office screens — the right metrics at the right time, without manual switching. See how rotators work.
Standardise how calls are categorised with structured disposition prompts — capture call purpose, sentiment and follow-up actions consistently for reliable reporting.
Trace each step of the call journey — from initial contact through transfers, queues and outcomes — for faster issue investigation and root cause analysis.
Automate report delivery — choose reports, formats, recipients and frequency so stakeholders get the right insights at the right time, without manual reporting.
Monitor live queue activity with real-time visibility into waiting calls, active agents and service levels. Track who is logged in, handling calls or idle, and take immediate action to balance workloads, reduce delays and maintain optimal service.
Beyond the standard 50 reports and 25 dashboards, the platform offers business intelligence, workflow and data extensions, and tailored solutions built around how your call centre works. We handle implementation, configuration and ongoing support.
Browse the Call Center Dashboards site for live demos of every dashboard.
Combined with 3CX's own call centre features, supervisors get complete control over day-to-day operations:
The dashboard connects to your existing 3CX system — cloud or on-premises — with no disruption to calls. We'll install, connect and configure it, then build the wallboards and reports your managers actually want.
Not on 3CX yet? See our phone systems page — we'll get you up and running.
Ask us for a live demo of the dashboard running against real 3CX data — you'll wonder how you managed without it.
Request a demo